We know that shopping online can sometimes feel a bit uncertain, especially when it comes to returns. That’s why we want to take a moment to explain our return policy in a straightforward and friendly way. Our goal is to ensure that you feel confident and satisfied with your purchase.
First and foremost, we want you to be completely happy with what you buy. If for any reason you find that your purchase doesn’t meet your expectations, we have a 30-day refund policy in place. This means you have a full month to decide if your item is right for you.
To be eligible for a refund, there are a few simple conditions you need to keep in mind:
- Your product must be unused and undamaged, and it should be in its original packaging.
- Make sure to request your refund within 30 days from the date of purchase.
- The item must have been bought directly from our website.
If you meet these conditions and wish to request a refund, just send us an email at KnockOutExchange@gmail.com. In your email, please include:
- Your full name
- Your order number
- The reason for your refund request
- Any supporting documentation, like photos, if applicable
Once we receive your request, we’ll review it and get back to you within 5 business days. If your refund is approved, we’ll initiate the refund to your original payment method. Just a heads up, it may take a few business days for the refund to show up in your account.
It’s important to note that some items are not eligible for a refund. This includes digital products, gift cards, perishable items, and custom-made or personalized items. Additionally, shipping costs are non-refundable, and you’ll be responsible for covering the return shipping costs.
If your refund request is approved, please ensure that you return the product securely packaged and shipped via a trackable method. We want to make sure your return gets to us safely!
Currently, we do not offer exchanges. If you’d like a different product, simply follow the refund process and place a new order for what you want.
If you have any questions or need further clarification about our return policy, don’t hesitate to reach out to us at KnockOutExchange@gmail.com. We’re here to help and want to make your experience as smooth as possible!
Thank you for taking the time to understand our return policy. We appreciate your trust in us and look forward to serving you!